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Frequently Asked Questions
How can I choose the most suitable machines?
Please provide your specifications request or workpiece drawing; our professional engineer team will suggest the most suitable model for your production needs.
What is the warranty policy?
We supply standard parts and accessories with the machine. Within one year of receipt, if any parts are damaged under correct operation, we provide free replacements via express shipping.
Do you maintain stock for fast delivery?
We have continuous production daily. For standard orders of 1-5 sets, our fastest delivery time is typically within one month.
What quality certifications do your products have?
We are ISO9001:2008 and ISO14001 certified. Most products meet European and American safety standards, including CE, GS, EMS, and UL.
What are the main product categories available?
We specialize in Vertical Machining Centers, Horizontal Machining Centers, 5-axis Centers, Gantry Machining Centers, and Custom Machine Tools.
What are the standard payment terms?
Standard terms are T/T (30% initial payment, 70% balance before shipment) or Irrevocable LC. Other methods can be discussed based on the situation.